Redesigning Customer Interactions: Human-AI Collaboration with Agentic AI

June 4, 2025 by

The evolution of contact center AI is shifting from “bot vs. human” toward “bot with human” – a fundamental redesign of roles, workflows, and strategies. In this new landscape, human agents aren’t displaced, they ….

Filed Under: GenAI/LLMs, Recent News, Secondary Feature Tagged With: , , , , , , ,

Cognigy Unveils Agentic AI: Transforming the Future of Enterprise Contact Centers

November 20, 2024 by

Cognigy, a global leader in AI-powered customer service solutions, announced the launch of Agentic AI, a revolutionary addition to its proven Cognigy.AI platform, designed to redefine enterprise customer service.

Filed Under: Enterprise AI, Google News Feed, Main Feature, News / Analysis, Uncategorized Tagged With: , , ,
«
»
»
«