The evolution of contact center AI is shifting from “bot vs. human” toward “bot with human” – a fundamental redesign of roles, workflows, and strategies. In this new landscape, human agents aren’t displaced, they ….
Cognigy Unveils Agentic AI: Transforming the Future of Enterprise Contact Centers
Cognigy, a global leader in AI-powered customer service solutions, announced the launch of Agentic AI, a revolutionary addition to its proven Cognigy.AI platform, designed to redefine enterprise customer service.