Cognigy, a global leader in AI-powered customer service solutions, announced the launch of Agentic AI, a revolutionary addition to its proven Cognigy.AI platform, designed to redefine enterprise customer service.
Cognigy Unveils Agentic AI: Transforming the Future of Enterprise Contact Centers
November 20, 2024 by
New Report Reveals Surge in Demand for AI Solutions as Contact Centers Confront Escalating Performance Pressures
November 19, 2024 by
Level AI, a pioneer in customer experience AI, leading with industry-first innovations like GPT integration and human-accurate Auto-QA, announced the release of its new report titled AI’s Impact on the State of the Contact Center, which provides insights into the current challenges and technology trends within the contact center industry.
Yellow.ai Study Unveils Growing Confidence in AI-First Automation Among North American Customer Service Executives
July 18, 2024 by
Yellow.ai, a global leader in AI-first customer service automation, has unveiled research titled ‘Betting Big on AI-First: Insights from Customer Service Leaders.’ The study sheds light on AI adoption trends within North American customer service operations and contact centers. According to the findings, an impressive 84.5% of respondents either plan to or are already leveraging AI, underscoring its pivotal role in shaping the industry’s future.
Data Mining or Bust: How New Data Notebooks Enhance Contact Center Intelligence Aggregation and Analysis to Elevate the Customer Experience
December 18, 2021 by
In this contributed article, Tim Eyre, Chief Marketing Officer at Aceyus, discusses how managing the modern contact center involves extrapolating the most up-to-date metrics and data for companies to ensure success and enhance efficiencies. The best way to enhance data transparency is by utilizing dashboards equipped with data notebook capabilities.
Three Ways AI Can Boost Conversational Intelligence Across Your Enterprise
December 16, 2021 by Leave a Comment
Artificial Intelligence can both help and scale human effort in building the conversational intelligence across the enterprise that drives successful business outcomes. In this eBook from Veritone, we will explore three common use cases of AI applied to customer conversations: (i) contact center insights – to drive improved customer interactions and call center efficiencies; (ii) […]
3 Achiever’s Tips for Stepping Up Your Cloud-based or OmniChannel Contact Center Strategy
December 12, 2019 by
Gone are the days when the only thing that customer service was comprised of was a phone call or email. Although they both are still used, the technologies driving them have evolved. Modern contact centers have moved far ahead in providing world-class customer service. As the customers demand more, the need for an effective customer support strategy has become increasingly important. To satisfy that need, contact centers continuously need to upgrade. Our friends over at UniVoIP Cloud provide 3 pro tips to help you step up your existing contact center strategy.
