New data released today shows a disconnect between how companies govern AI and what consumers need to feel safe using it. While four out of five consumers surveyed said they want clear governance of AI interactions, less than a third (31 percent) of business leaders say their organizations have comprehensive, organization-wide AI policies and oversight in place.
Chatbots Walked So AI Concierges Could Run
November 8, 2024 by
In this contributed article, Dr. Peter Graf, SVP of Strategy at Genesys, imagines a world where an AI-powered concierge can navigate complex customer support requests on your behalf. He believes the chatbots we’re familiar with today are paving the way forward for these concierges to become a reality.
