The evolution of contact center AI is shifting from “bot vs. human” toward “bot with human” – a fundamental redesign of roles, workflows, and strategies. In this new landscape, human agents aren’t displaced, they ….
[SPONSORED GUEST ARTICLE] For years, InfiniBand has been the go-to networking technology for high-performance computing (HPC) and AI workloads due to its low latency and lossless transport. But as AI clusters grow to thousands of GPUs and demand open, scalable infrastructure, the industry is shifting. Leading AI infrastructure providers are increasingly moving ….
From Legacy to Leading Edge: How Mainframe Data Can Transform AI and Analytics explores how enterprise data leaders can unlock untapped value by integrating mainframe data into modern AI and analytics ecosystems. Despite powering critical operations, mainframe data remains largely siloed. This whitepaper outlines strategic insights, common roadblocks, and a practical roadmap to help data leaders […]
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