The evolution of contact center AI is shifting from “bot vs. human” toward “bot with human” – a fundamental redesign of roles, workflows, and strategies. In this new landscape, human agents aren’t displaced, they ….
[SPONSORED POST] In this sponsored article, Eric Herzog, CMO of Infinidat, suggests that as part of a transformative effort to bring one’s company into the AI-enhanced future, it’s an opportunity to leverage intelligent automation with RAG to create better ….
From Legacy to Leading Edge: How Mainframe Data Can Transform AI and Analytics explores how enterprise data leaders can unlock untapped value by integrating mainframe data into modern AI and analytics ecosystems. Despite powering critical operations, mainframe data remains largely siloed. This whitepaper outlines strategic insights, common roadblocks, and a practical roadmap to help data leaders […]
Featured RSS Feed More News from insideHPC
