Capacity Raises $92M for Contact Center AI Support Platform, Announces Acquisitions

St. Louis, August 7, 2025 –  Capacity, the AI-powered support automation platform for contact centers, has announced more than $92 million in investments. Additionally, the company announed  acquisitions of Call Criteria and Verbio Technologies, expanding Capacity’s capabilities in voice AI, quality assurance (QA) automation and speech analytics. The new investments in Capacity include $50 million […]