Yellow.ai Launches Analyze to Elevate CX Automation with Deeper Conversational Insights and Self-learning Capabilities

Yellow.ai, a global leader in AI-first customer service automation, announced the launch of Analyze, a groundbreaking solution designed to improve bot interactions with in-depth conversational insights and advanced self-learning capabilities. Powered by an in-house LLM model, Analyze reduces ticket volume by 30% and boosts containment rates by 10%.