In this contributed article, Dmitry Shapiro, Founder & CEO of MindStudio, discusses how businesses worldwide are recognizing the potential of AI to not only streamline complex, data-heavy tasks but also to redefine traditional job roles, preparing organizations to thrive in an increasingly fast-paced, data-centric landscape.
The Three Greatest Areas of Impact for AI in Automation
September 22, 2023 by
In this contributed article, Jakob Freund, Co-Founder and CEO at Camunda, explores three different types of AI that he predicts will dominate industries as organizations work to ensure business processes are streamlined and working as intended. These three AI buckets include predictive decision-making, generative processes, and assistive tools.
Perspective on how companies and CX professionals are adapting to the sudden shift in digital technology
November 7, 2022 by Leave a Comment
To gain a perspective on how companies and CX professionals are adapting to the sudden shift in digital technology, Omdia conducted a survey in January 2022 of 230 North American CX professionals. The objectives were to uncover: the technologies that are creating connected customer experiences determine the barriers to digital CX advancement understand the […]
